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    Opening Hours: 9.30am – 4pm | Mon - Fri 

    Located in  at level -1 in The Forum, past the BBC Reception desk | Access via stairs or lift

    Citizens Advice Norfolk provide confidential and impartial advice and campaign on big issues affecting people's lives.

    Our goal is to help everyone find a way forward, whatever problem they face.

    We're an independent charity and part of the Citizens Advice network across England and Wales.


    Drop-in or telephone service:
    No appointment necessary. Full assessment and advice given on a first come first served basis. Appointments with specialist services (debt, money, housing, welfare benefits or legal) can be made where necessary.

    Advice appointments:
    Appointments are for queries that are complex, urgent or around specialist issues, or for clients requiring additional help. These are given only after an assessment via Adviceline or the drop-in service.

    Contact Citizens Advice Norfolk:

    Email: public@ncab.org.uk
    NB: The email service offer basic information to straightforward queries. Advice appointments cannot be made by e-mail

    Adviceline: 03 444 111 444

    For more information, visit: citizensadvice.org.uk/local/norfolk/