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    Opening Hours: 9.30am – 4pm | Mon - Fri 

    Located in  at level -1 in The Forum, past the BBC Reception desk | Access via stairs or lift

    Citizens Advice Norfolk provide confidential and impartial advice and campaign on big issues affecting people's lives.

    Our goal is to help everyone find a way forward, whatever problem they face.

    We're an independent charity and part of the Citizens Advice network across England and Wales.


    Drop-in or telephone service
    No appointment necessary. Full assessment and advice given on a first come first served basis. Appointments with specialist services (debt, money, housing, welfare benefits or legal) can be made where necessary.

    Advice appointments
    Appointments are for queries that are complex, urgent or around specialist issues, or for clients requiring additional help. These are given only after an assessment via Adviceline or the drop-in service.

    Contact Citizens Advice Norfolk

    Email: public@ncab.org.uk
    NB: The email service offer basic information to straightforward queries. Advice appointments cannot be made by e-mail

    Adviceline: 03 444 111 444

    For more information, visit: citizensadvice.org.uk/local/norfolk/