Visitor Toilets

Photo of the exterior of The Forum building

There are toilets available in the main Atrium for visitors.

Our Visitor Toilets have recently been fully refurbished. All of the facilities in the main Atrium have been upgraded, and we have installed a Changing Places toilet.

As part of the upgrade, we have installed low-flow toilets to be more sustainable and reduce our water use. We have also twinned our toilets with a school block in Tanzania. This means we have helped to fund access to toilets and clean water to improve hygiene and help save lives.

Opening Times

The Forum Visitor Toilets Open from...
Monday-Saturday 8am-7pm
Sunday 9.30am-4.30pm
Christmas Day and Boxing Day Closed
New Year's Day Closed

Toilets

  • In the main Atrium there are the following facilities.

    Male:
    Two standard cubicles and one larger cubicle.
    The larger cubicle has a male incontinence bin.
    Three standard urinals and one child's urinal.


    Female:
    Three standard and two larger cubicles, with hygiene bins.

    Accessible:
    Two fully accessible toilets. One has a left transfer toilet, and the other a right transfer toilet.

    Family Room:
    A separate family facility with changing bed, work surface, a toilet and sink. There is enough space for a double buggy.

    Changing Places:
    Complete with a toilet, adult size changing bench, ceiling hoist and privacy screen.

Changing Places Toilet

  • A Changing Places toilet provides sanitary accommodation for people with multiple and complex disabilities who have one or two assistants with them.

    A Changing Places toilet includes an adult sized changing bench, ceiling track hoist system and privacy screen, as well as a number of other features designed to assistant people with multiple and complex needs.

    You can find full details and dimensions on our Accessibility page.

  • Research concluded that up to a quarter of a million disabled people throughout the UK are potential users of Changing Places toilets.

    People who are unable to transfer independently or have no sitting balance will benefit from the Forum’s Changing Places toilet facilities.

    With the privacy screen, their assistant is also able to use the toilet, without leaving a disabled person unattended.

  • To maintain the facility for people with multiple and complex needs The Forum’s Changing Places toilet will be managed by The Forum’s Customer Services Team who are trained on the use of the equipment.

    An access card can be collected and returned to Customer Services. Should any additional information be required, our Customer Services team will be happy to help.

    When collecting an access card you will be asked to provide your name and a contact number. This is to assist us if the access card goes missing. All information is strictly confidential and will be stored according to our Privacy Policy.

  • There is an automatic sliding door with a clear opening of 1040mm. The door opens automatically on tapping the access card on a reader to the left of the sliding door. There is only one access card issued at any time. The door locks automatically. To release the door press the ‘PRESS to open’ button to the right of the exit.

  • There isn’t a shower in the Changing Places toilet.

We are grateful to have received funding of £65,000 to install the Changing Places Toilet from Norwich City Council. This followed Norwich City Council’s successful bid for a portion of the £23.5million government Changing Places funding.

If you've recently used our Changing Places Toilet facility, we would love to hear what you thought. Please take our short feedback survey here.

Accessible Toilets

  • There are two accessible toilets – one with a left hand transfer and one with a right hand transfer. Each facility is self contained with grab rails, wash basin and hygiene bin.

    There is also a Changing Places Toilet.

    You can find full details and dimensions on our Accessibility page.

  • A Radar key system has been installed to minimise the abuse of the facilities. You may have your own Radar key but these are also available to borrow at Customer Services.

Family Room

  • The Family Room has a standard toilet with a seat for both adults and children. There is a step provided to assist in using both the toilet and the sink. A drop down baby changing bed, a work top providing additional space and sufficient floor space for a double buggy or children’s wheelchair are also included.

  • To minimise the length of time spent in the facility we haven’t included a chair for breastfeeding. However, Café Bar Marzano is a ‘breastfeeding friendly’ café.

  • A Radar key system has been installed to minimise the abuse of the facilities. You may have your own Radar key but these are also available to borrow at Customer Services.