Please wear a face covering when visiting - Find out more >

Keeping you safe - Covid-19

Helping to keep you safe when you visit The Forum

When visiting the Forum you'll notice that some things have changed. 

A series of measures are in place for the safety of you and our staff.

We're delighted to have been awarded the Visit Britain We’re Good To Go mark that confirms we are following Government and industry COVID-19 guidelines and have robust  processes in place to maintain cleanliness and safety.  

Our teams are working hard to keep you safe with hand sanitiser stations, enhanced cleaning regimes for high-touch points like door handles, railings, lift buttons, and new contactless payments for The Forum car park.  

We’d like to thank everyone for their patience and support as we work to ensure everyone's safety. 

Please do not visit The Forum if you are displaying any COVID-19 symptoms. 

What measures are in place at The Forum?

Face masks and coverings 

Face coverings are advised when visiting The Forum

Everyone that visits The Forum should wear a face covering unless you have an exemption

A face covering or mask is something which covers the nose and mouth.

You can buy reusable or single-use face coverings. A scarf, bandana, religious garment or hand-made cloth covering can also be worn. These must securely fit round the side of the face.

Face masks and coverings are not required when visiting Pizza Express or Cafe Bar Marzano. They should be worn at all other times.


There are some exceptions to this requirement (including but not limited to):

  • People who cannot put on, wear or remove a face covering because of a health condition or disability
  • Children under the age of 11
  • If you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate

Our exemption policy

You might be asked to provide evidence of exemption on your first visit to The Forum.

Once inspected we will be happy to validate your exemption card or document. This indicates that you are known to us and we will not ask when you next visit The Forum. Simply show a member of staff your validated exemption document or card on future visits.

Print and digital exemption templates are available on the website. Other organisations such as Hidden Disabilities offer lanyards or cards for purchase.

This policy has been Co-produced with the help of Equal Lives.

The Forum Customer Services team can offer support and assistance for further queries.

Social distancing

Social distancing is essential to help prevent the spread of COVID-19. We ask all visitors to be mindful of all current government social distancing guidelines and aim to keep 2 metres apart at all times. 

Marked routes and one way systems are in place throughout the building.  

Track and Trace

The Forum building and our tenants are all collecting visitor data to assist with the nationwide Track & Trace scheme. Barcodes for the NHS Covid-19 app are located at the entrance to The Forum, Tourist Information Centre, Pizza Express and Café Bar Marzano.

The Norfolk & Norwich Millennium Library are using a paper based system and a member of staff will request your details prior to entering. 

Hand sanitisation

hand sanitiser point
Hand sanitiser is available at key points in The Forum

Hand sanitiser stations are located at key points throughout The Forum.

We ask that everyone makes use of these when entering and regularly throughout their visit. Toilets are also open for handwashing with soap and water. 


You may be asked to queue at busy times

The Forum Customer Services team are managing the number of visitors inside the building and the Norfolk & Norwich Millennium Library. 

You may be asked to queue outside to regulate footfall.


  • Do I need to wear a face covering?

    Yes, you must wear a face covering.

    There are some exceptions to this requirement. People with disabilities, breathing difficulties and children under 11 are not required to wear a face covering.

    What kind of face covering do I need to wear?

    A face covering is something which safely covers the nose and mouth.

    A scarf, bandana, religious garment or hand-made cloth covering is acceptable, but these must securely fit round the side of the face.

    You could also make your own:

    Do I have to wear a face covering in Pizza Express or Cafe Bar Marzano?

    No, as per Government guidelines you don’t need to wear a face covering if you are seated in a restaurant/bar or table serviced food area.

    Are you supplying your staff with face coverings?

    Yes, PPE and/or face visors will be worn by our staff and cleaning operatives in public facing areas.

    Have any opening hours changed?

    Yes. The Forum building and our tenants are operating reduced opening hours.

    See the Opening Times page for further information

    Is The Forum car park open?


    Visit the Car Park page for further information

    What do I do if I need help when visiting?

    Our customer service desk is open. Members of staff will be happy to help any enquiries or give assistance during your visit.