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Keeping you safe

Our customer services team

Helping to keep you safe when you visit The Forum

When visiting the Forum you'll notice that some things have changed. 

Your safety is our top priority and we have introduced a series of measures for your and our staff's safety.

We're delighted to have been awarded the Visit Britain "We’re Good To Go” mark that confirms we are following Government and industry COVID-19 guidelines and have robust  processes in place to maintain cleanliness and aid social distancing.  

Our teams are working hard to keep you safe with hand sanitiser stations, enhanced cleaning regimes for high-touch points like door handles, railings, lift buttons, and new contactless payments for The Forum car park.  

We’d like to thank everyone for their patience and support as we work to ensure everyone's safety. 

Please do not visit The Forum if you are displaying any COVID-19 symptoms. 

What measures are in place at The Forum?

Face masks and coverings 

Face coverings are required when visiting The Forum

Everyone that visits The Forum will need to wear a face covering.

A face covering or mask is something which safely covers the nose and mouth. 

There are some exceptions to this requirement. People with disabilities, breathing difficulties and children under 11 are not required to wear a face covering. 

Face masks and coverings are not required when dining at Pizza Express or Cafe Bar Marzano. 

Members of The Forum Customer Services team can offer support assistance for further queries. 

Social distancing

Social distancing is essential to help prevent the spread of COVID-19. We ask all visitors to adhere to social distancing guidelines and keep 2 metres apart at all times. 

Marked routes and one way systems are in place throughout the building. 

Rule of six 

From Monday 14 September you cannot meet socially in groups of more than 6 people. This applies inside and outside The Forum. 

Track and Trace

The Forum building and our tenants are all collecting visitor data to assist with the nationwide Track & Trace scheme. Barcodes for the NHS Covid-19 app are located at the entrance to The Forum, Tourist Information Centre, Pizza Express and Café Bar Marzano.

The Norfolk & Norwich Millennium Library are using a paper based system and a member of staff will request your details prior to entering. 

Hand sanitisation

hand sanitiser point
Hand sanitiser is available at key points in The Forum

Hand sanitiser stations are located at key points throughout The Forum.

We ask that everyone makes use of these when entering and regularly throughout their visit. Toilets are also open for handwashing with soap and water. 

Queuing

You may be asked to queue at busy times

The Forum Customer Services team are managing the number of visitors inside the building and the Norfolk & Norwich Millennium Library. 

You may be asked to queue outside to regulate footfall.

FAQs

  • COVID-19 FAQs


    Do I need to wear a face covering?

    Yes, you must wear a face covering.

    There are some exceptions to this requirement. People with disabilities, breathing difficulties and children under 11 are not required to wear a face covering.


    What kind of face covering do I need to wear?

    A face covering is something which safely covers the nose and mouth.

    A scarf, bandana, religious garment or hand-made cloth covering is acceptable, but these must securely fit round the side of the face.

    You could also make your own: https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering

    Do I have to wear a face covering in Pizza Express or Cafe Bar Marzano?

    No, as per Government guidelines you don’t need to wear a face covering if you are seated in a restaurant/bar or table serviced food area.


    Are you supplying your staff with face coverings?

    Yes, PPE and/or face visors will be worn by our staff and cleaning operatives in public facing areas.

    Have any opening hours changed?

    Yes. The Forum building and our tenants are operating reduced opening hours.

    See the Opening Times page for further information

    Is The Forum car park open?

    Yes.

    Visit the Car Park page for further information


    What do I do if I need help when visiting?

    Our customer service desk is open. Members of staff will be happy to help any enquiries or give assistance during your visit.