When visiting the Forum you'll notice that some things have changed.
A series of measures are in place for the safety of you and our staff.
We're delighted to have been awarded the Visit Britain We’re Good To Go mark that confirms we are following Government and industry COVID-19 guidelines and have robust processes in place to maintain cleanliness and safety.
Our teams are working hard to keep you safe with hand sanitiser stations, enhanced cleaning regimes for high-touch points like door handles, railings, lift buttons, and new contactless payments for The Forum car park.
We’d like to thank everyone for their patience and support as we work to ensure everyone's safety.
Please do not visit The Forum if you are displaying any COVID-19 symptoms.
A face covering or mask is something which covers the nose and mouth.
You can buy reusable or single-use face coverings. A scarf, bandana, religious garment or hand-made cloth covering can also be worn. These must securely fit round the side of the face.
Face masks and coverings are not required when seated for dining in Pizza Express or Cafe Bar Marzano. They should be worn at all other times.
There are some exceptions to this requirement (including but not limited to):
You might be asked to provide evidence of exemption on your first visit to The Forum.
Once inspected we will be happy to validate your exemption card or document. This indicates that you are known to us and we will not ask when you next visit The Forum. Simply show a member of staff your validated exemption document or card on future visits.
This policy has been Co-produced with the help of Equal Lives.
The Forum Customer Services team can offer support and assistance for further queries.
Social distancing whilst is essential to help prevent the spread of COVID-19. We ask all visitors to be mindful of all current government social distancing guidelines and aim to keep 2 metres apart at all times.
Marked routes and one way systems are in place throughout the building.
The Forum building and our tenants are all collecting visitor data to assist with the nationwide Track & Trace scheme. Barcodes for the NHS Covid-19 app are located at the entrance to The Forum, Tourist Information Centre, Pizza Express and Café Bar Marzano.
The Norfolk & Norwich Millennium Library are using a paper based system and a member of staff will request your details prior to entering.
Hand sanitiser stations are located at key points throughout The Forum.
We ask that everyone makes use of these when entering and regularly throughout their visit. Toilets are also open for handwashing with soap and water.
The Forum Customer Services team are managing the number of visitors inside the building and the Norfolk & Norwich Millennium Library.
You may be asked to queue outside to regulate footfall.
Yes, you must wear a face covering.There are some exceptions to this requirement. People with disabilities, breathing difficulties and children under 11 are not required to wear a face covering.
A face covering is something which safely covers the nose and mouth.
A scarf, bandana, religious garment or hand-made cloth covering is acceptable, but these must securely fit round the side of the face.
No, as per Government guidelines you don’t need to wear a face covering if you are seated in a restaurant/bar or table serviced food area.
Yes, PPE and/or face visors will be worn by our staff and cleaning operatives in public facing areas.
Yes. The Forum building and our tenants are operating reduced opening hours.
Our customer service desk is open. Members of staff will be happy to help any enquiries or give assistance during your visit.