Privacy Policy

Terms of use

These terms of use govern your use of The Forum Trust Websites. We may amend these terms of use from time to time and the revised version will be effective immediately.

We cannot guarantee that our Websites will always be available to you or that transmission of our Websites to you will be virus free, owing to the nature of the Internet. You should satisfy yourself that you have appropriate protection against computer viruses whilst using the Internet.

Your use of the contents of the website
You may download, view and print pages from our Websites for your own personal or business use, provided that you do not remove in whole or in part any trademarks, copyright and other proprietary notices contained in or appearing on any material you download or print from our Websites.

The Forum logo must not be copied or used without prior permission. All other rights are reserved, and you should ask our permission before making any other use of the Websites. We own or are licensed to use all copyright and other intellectual property rights in the Websites, including all intellectual property rights in text, icons, images, data, information, programming, scripting, design, layout and all other elements of the Websites.

Code of conduct:

When accessing any part of our Websites, you agree:
(a). not to use our Website in such a way that disrupts, interferes with or restricts the use of our Website by other third party users;
(b). not to reverse engineer, decompile, copy or adapt any software or other code or scripts forming part of our Websites not attempt to transmit to or via our Websites any information that contains a virus, worm, trojan horse, or other harmful or disruptive component; and
(c). not to attempt to change, modify, delete, interfere with or misuse data contained on our Websites

External Links

The Forum Trust Ltd is not responsible for the contents, information or reliability of any linked websites or any link contained in a linked website and does not necessarily endorse the views expressed within them. A listing shall not be taken as endorsement of any kind. The Forum Trust Ltd cannot guarantee that these links will work all the time and have no control over availability of the linked pages.

Disclaimer and Limitation of Liability

While reasonable care has been taken in the preparation of the website to ensure that the information contained is accurate, the content, names, text and images included are provided ‘AS IS’ and without warranties of any kind, either express or implied

We will use our reasonable endeavours to ensure that the information on our Websites is accurate and that content, images, names and text are provided ‘AS IS’.

You acknowledge that any reliance on any information or other material contained on our Websites is entirely at your own risk and all other warranties, undertakings, conditions and terms, express or implied, whether by common law, statute, custom, trade usage, course of dealings or otherwise (including without limitation as to quality, fitness for purpose, performance or suitability for purpose) in respect of the Websites are hereby excluded to the fullest extent permitted by law.

Nothing in these terms of use shall exclude our liability to you for fraudulent misrepresentation by us or our employees or for death or personal injury resulting from our negligence or that of our employees.

The Forum Trust Ltd will in no circumstances be liable to you under or in connection with your use of our Websites for any indirect, economic or consequential loss whatsoever; loss of revenue; loss of profits; loss of business; loss of goodwill or reputation; loss of use; any deletion, corruption, destruction, loss or removal of data or any professional charges.

Privacy and Data Protection Policy

By submitting data to the Forum Trust Ltd Websites you consent to us processing your personal data in accordance with our Privacy and Data Protection Policy below.

This policy outlines:

  1. Data collection

  2. Data usage

  3. Data security and storage

  4. Sharing data with third parties

  5. Safeguarding and sensitive information

  6. How to access, correct or withdraw your data

  7. CCTV

1. Data collection

The Forum Trust does not capture or store personal information about individuals who access Forum websites unless you voluntarily choose to give us your personal details.

We collect personal information when you:

  • Register on our website

  • Sign up to The Forum newsletter

  • Complete an form for volunteer work or a job vacancy

  • Register interest for events

  • Give consent on photo permission forms for events held at The Forum

  • Purchase tickets for events

  • Complete a contact form or send an enquiry to members of The Forum team

Cookie Policy

The Forum Trust Ltd uses session cookies to enable you to use the website quickly and easily, and help us to analyse data about web page traffic which we use to improve our website.

We use a third party plugin from Metomic to record and store your consent choices. View their privacy policy here

Cookies Used on our website:

Throughout the website (Google Analytics)

_utma (expires - two years)
_utmb (expires - 30 mins)
_utmc (expires - end of session)
_utmz (expires - six months)

These cookies collect information in an anonymous form which includes the number of visitors to the site, where visitors have come to the site from and the pages visited. See the Google analytics privacy statement

If you disable cookies you will still be able to use the website.

Third Party Cookies

XOur website has links to X. If you click through to X it may use both session cookies and persistent cookies. Twitter’s privacy statement:
FacebookOur website has links to Facebook. If you click through to Facebook it may use cookies. Facebook's data use policy:
InstagramOur website has links to Instagram. If you click through to Instagram it may use cookies. Instagram’s data use policy:
YouTubeWe sometimes embed YouTube videos on our website. If you play an embedded video YouTube may place a cookie on your computer. YouTube’s privacy statement:
SurveyMonkeyWe sometimes use SurveyMonkey to conduct surveys. If you click through to SurveyMonkey it may use both session cookies and persistent cookies. SurveyMonkey’s privacy statement:
TicketsolveWe use Ticketsolve as one of our ticketing suppliers. Read their privacy policy here:
MailchimpWe use Mailchimp to manage and send our newsletters. You can read their data protection policy here:
PriavaWe use Priava to manage our space hire, if you book one of our spaces we will store your details in Priava. You can view their privacy policy here:
Key third party cookies.

2. Data Usage 

In accordance with EU Directive on Privacy and Electronic Communications, the personal data you submit to us will only be used for the specific reason that was given.

This includes:

  • To send you newsletters and information about specific events or themes that you have opted into.

  • To ask for feedback regarding a certain event

  • For business correspondence regarding an event or hire query

  • To send you tickets and process transactions for events held at The Forum

  • To contact you regarding learning events at The Forum

  • To record consent for photo permissions given to use by The Forum

  • To contact you regarding volunteer work you either have or have signed up to take part in.

3. Data security and storage

Data will only be stored for as long as is deemed necessary by The Forum Trust, and as is necessary to comply with our statutory and contractual obligations. If you are ever concerned about personal data The Forum may have stored, please email [email protected]

We will use reasonable endeavours to ensure that your personal data is maintained and up to date, however, you are under a duty to inform us of any and all changes to your personal data to ensure that it is up to date, we will then update this accordingly.

Your personal data will be held and processed on The Forum Trust Ltd’s systems. Our Websites and our computer systems have security measures in place with the aim of protecting the loss, misuse or alteration of the information Users provide to us.

4. Sharing data with third parties

There may be certain times we need to pass your data on to third party companies, these include the following cases:

  • To fulfil transactions for ticketed events held at or organised by The Forum. Our ticket suppliers include Eventbrite and Ticketsolve

  • To analyse ticket booking data. We use the Audience Agency who deliver a fully anonymised ticket analysis report as part of their Audience Answers service.

  • To manage and fulfil delivery of e-newsletters. Our e-newsletter supplier is Mailchimp.

  • To gather and process data from survey and feedback forms for specific events held at The Forum. We use SurveyMonkey to create and manage surveys.

  • To any third party where you’ve given your consent

We may need to disclose your details if required to the police, regulatory bodies or legal advisors.

We also ensure that any third party we use has confirmed that they have adequate security measures in place, and that they comply with the GDPR regulations.

5. Safeguarding and sensitive information

We are committed to safeguarding children, young people and vulnerable adults and do all we can to ensure that all are safe.

When we require details of children under 16, we will ask for the consent of a parent/guardian to provide such information. As with all the personal information we hold, sensitive information is held securely and restricted to those who need to use it. We will delete information when we no longer need it.

6. How to access, correct or withdraw your data

You have the following rights related to your personal data:

  • The right to request a copy of personal information held about you (which we will provide within one month of the date of request, free of charge, unless the request is repetitive, unfounded or excessive)

  • The right to request that inaccuracies be corrected

  • The right to request us to stop processing your personal data

  • The right to lodge a complaint with the Information Commissioner's Office (by calling 0303 123 1113, or emailing [email protected] ) or Fundraising Regulator (by calling 0300 999 3407, or emailing [email protected] ).

  • The right to have your data erased (which we will do within one month of the date of request)


The Forum Trust operates CCTV in and around our buildings for the safety of visitors, tenants, and staff and for preventing and investigating crime. We routinely delete footage after 30 days although we may retain footage for a longer period if, for example, it is relevant to an investigation. There is signage around the building advising that CCTV is in use. Individuals have the right to request access to information about them and there is a process in place to request that information by contacting the Forum Trust at [email protected]

Changes to this Statement

We will notify Users of changes to this Data Protection and Privacy Statement by displaying them on this web page.

Comments / Questions

We are The Forum Trust Limited, a company registered in England and Wales with company number 3470398, whose principal place of business and registered office address is The Forum, Millennium Plain, Norwich, NR2 1TF. The Forum Trust is a registered charity with charity number 1074619. Our VAT number is GB 711233780.

Any comments or questions about our Data Protection and Privacy Statement may be sent to us by email to [email protected]