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Accessibility

The Forum has been designed and operates with accessibility in mind for all.

Welcome to The Forum. This page explains our current facilities to assist in planning your visit. If you require any further information call or email us and we'll be happy to help -

 At a glance 

  • Step-free access 
  • Accessible toilets 
  • Accessible parking 
  • Lift access to all floors 
  • Guide and assistance dogs welcome 
  • Family-friendly   

Customer Services 

The Customer Services team can give assistance at any time, visit the Customer Services desk or look out for one of the team wearing a blue waistcoat and name badge in and around The Forum.    

There is level access to the Customer Services desk located on the ground floor between the Norfolk and Norwich Millennium Library and the Norfolk Citizens Advice Bureau office.   

Meeting Point

A dedicated Meeting Point is located next to Customer Services. Look out for this symbol as a safe meeting point in the Forum.

Safe Place and TITAN

The Forum is a registered member of the Norfolk Safe Place and TITAN schemes, assisting vulnerable people when travelling independently.

For further information visit 

The Forum has an emergency evacuation procedure for our visitors with limited mobility. There are Refuge Points, which are fire protected safe havens, on each emergency exit route and on every floor of the Forum. Visitors will be assisted to safety by a member of staff.  

The Forum is a registered member of Norwich City Dementia Action Alliance.  

Arriving at The Forum 

A ramp runs along Bethel Street at the side of The Forum and has a handrail.  

The main entrance to The Forum has level access and is through a revolving door.

There is a self-operated accessible door to the left of the main entrance near the Tourist Information Centre. The door is 1.5m wide and a release button is located at 1m height. 

There is level flooring inside The Forum entrance. 

Accessible parking

The Forum has a multi-storey underground car park with 209 spaces. There are twelve spaces for Blue Badge holders, which can be found on Level –2, and eight parent and child spaces on Level –1.

The car park has motion activated LED lighting throughout. Intercoms are located at the entrance/exit barriers and pay machines if you require assistance.

A lift operates from the car park to all Levels +1 and -3 of The Forum. Automatic doors are available on level -1 -3  and a push pad operated door on level -2 enabling easy access to payment machines and the lift.

Normal parking charges apply. Payment is via payment machines which accept cash and cards (including contactless).

The Forum car park has been awarded a Disabled Parking Accreditation.

Arriving by public transport 

The nearest bus stops are on Theatre Street (150 yd), Red Lion Street (0.2 miles), St Stephens Street (0.2 miles) and Castle Meadow (0.3 miles).  

The nearest train station is Norwich Station which is 0.7 miles from The Forum.   

Arriving by taxi 

When booking a taxi ask to be dropped off on the Bethel Street side of The Forum, where you can access the ramp which runs to the main entrance.   

Accessible toilets 

There is level access to toilets on the ground floor of The Forum between the Gallery and the Norfolk and Norwich Millennium Library. There are three unisex accessible toilets to the right-hand side which also include baby change facilities. 

Accessible Toilets

First toilet to the right

This toilet is left-hand transfer and is 1.98m wide x 2.6m long.

Door width 85cm. The door has a horizontal rail on the inside at 96cm to the top of the rail.

Middle toilet to the right

This toilet is right-hand transfer and is 1.98m wide x 2.68m long.

Door width 85cm. The door has a horizontal rail on the inside at 96cm to the top of the rail.

Third toilet to the right

This toilet has a peninsula layout and is 1.98m wide x 2.68m long.

Door width 85cm. The door has a horizontal rail on the inside at 96cm to the top of the rail.

There are also accessible toilet facilities available in The Auditorium, The View, Norfolk and Norwich Millennium Library, Café Bar Marzano and PizzaExpress. 

The nearest Changing Places facility is located near the Dining Terrace at Intu Chapelfield shopping centre, a 10-minute walk from The Forum. Further information and locations of all Changing Places facilities can be found at https://changingplaces.uktoiletmap.org/.  

Lifts 

There are 3 lifts which provide access to all floors. 

The lifts say the floor numbers at each floor. The lift buttons have raised numbers or letters and show the floor number at each floor.   

Car park/Atrium lift 

This lift provides access to Levels +1 to -3. This includes the car park, public toilets, Gallery, Customer Services Desk, Café Bar Marzano, Norwich Tourist Information Centre, The Forum Shop by Jarrold, Norfolk and Norwich Millennium Library, The View and PizzaExpress.   

The lift has front and back opening doors which are 1.1m wide. Inside the lift is 1.6m wide and 1.4m deep.  

The lighting in the lift is LED spotlights and no music is played inside. The flooring is PVC non-slip material. 

The Gallery/Auditorium Lift

This lift provides access to Levels G (groundfloor) to -2. This includes access to the Gallery, Citizens Advice Bureau reception and Auditorium.

The lift doors are 1.1m wide and inside it is 1.6m wide by 1.4m deep.

There is a mirror located opposite the doors.

The lighting in the lift is LED spotlights and no music is played in the lift. The flooring is PVC non-slip material.

Norfolk and Norwich Millennium Library Lift

This lift provides access from the ground floor to the 2nd floor of Millennium Library. This includes access to the American Library, Children’s Library, Norfolk Heritage Centre and the Business and IP Centre Norfolk.

The lift doors are 1.1m wide and inside it is 1.6m wide by 1.4m deep.

The lighting in the lift is LED spotlights and no music is played in the lift. The flooring is tiled.

Visual  

Glass doors and full-height windows have contrast markings.

The Gallery and Auditorium may have low lighting during exhibitions and talks.  

The Norfolk and Norwich Millennium Library and Norwich Tourist Information Centre have specific equipment to assist visitors who are partially sighted  and can provide documents in large print.  

The Norfolk and Norwich Millennium Library offers large print books in fiction and non-fiction as well as a range of audio books and other reading aids.  

PizzaExpress has an audio menu. The Good Food Talks app (GFT) taps into the current capabilities of smartphones and computers and allows the customer to listen to menus in the restaurant or at home. It also enables the user to view menus in dyslexic fonts or high contrast displays. If you don't have a smartphone please ask the PizzaExpress team and they will be able to provide an iPad with the GFT app loaded.   

Hearing 

There is a fixed hearing loop in the Auditorium and Cafe Bar Marzano.

The Norfolk and Norwich Millennium Library has an induction loop. 

During events there may be background music or live amplified performances. Take a look at the What’s On section for more information about events coming up at The Forum. 

Guide and assistance dogs 

Guide and assistance dogs are welcome inside The Forum, including assistance dogs in training.  

The nearest toileting area for guide and assistance dogs is Chapelfield Gardens, 0.2 miles from The Forum.   

Water bowls for assistance dogs are available on request in Cafe Bar Marzano and at the Customer Services Desk.  

Quieter times  

The Forum can sometimes be crowded and noisy, especially during festivals and events.   

Quieter times to visit Cafe Bar Marzano are between 8.30am–10am when it first opens.  

Some events, including Norwich Science Festival and Norwich Games Festival, offer a programme  of relaxed sessions and activities. Check the What’s On section for more information.    

Facilities for families 

A ramp for easy access with pushchairs runs along the Bethel Street side of The Forum.  

There are 8 family parking spaces on Level -1 of The Forum car park with lift access to Levels +1 of The Forum.   

Baby change facilities can be found in the accessible toilets on the ground floor between the Gallery and Norfolk and Norwich Millennium Library. There are also baby change facilities in the Children's Library.  

The Children’s Library run a programme of family storytelling events and activities. See the What’s On section for information. 

Families are welcome at Cafe Bar Marzano and Pizza Express who can provide high chairs. 

Parents are welcome to breastfeed or bottle-feed in The Forum.  

Norfolk and Norwich Millennium Library

The Library is located across three floors inside The Forum. There is step-free access to all floors using the Library lift (see Lift information). 

The ground floor entrance is 2.4m wide. The first floor mezzanine entrance is 1m wide. 

The flooring is tiles and carpet. The lighting is natural light and LED overhead lighting.

There is an information desk on the ground floor. The information desk is 1m high.

There is an induction loop.

The Norfolk and Norwich Millennium Library offers large print books in fiction and non-fiction as well as a range of audio books and other reading aids.  

Cafe Bar Marzano

Cafe Bar Marzano is located on the ground floor of The Forum and there is step-free access. The cafe doors are 2m wide with both doors open.

Food and drink are ordered from the service counter and can be brought to your table if needed.

The height of the service counter is 1m high, the bar counter is 1.2m high.

There is an induction loop.

The flooring is wood laminate and tiles. There is ambient lighting.

The menus are displayed on boards behind the counter.

PizzaExpress

PizzaExpress is located on the first floor of The Forum and there is step-free access via the lift (see Lift information).

The flooring is wood laminate. The lighting is natural and ambient light. 

There is table service available and hand-held menus. 

PizzaExpress has an audio menu. The Good Food Talks app (GFT) taps into the current capabilities of smartphones and computers and allows the customer to listen to menus in the restaurant or at home. It also enables the user to view menus in dyslexic fonts or high contrast displays. If you don't have a smartphone please ask the PizzaExpress team and they will be able to provide an iPad with the GFT app loaded.   

Atrium

The Atrium is an open plan space on the ground floor of The Forum and there is step-free access.

The flooring is tiles with small carpeted areas at the entrances. 

There is lots of natural light and LED lighting in the evening.

The Atrium

Gallery

The Gallery is on the ground floor of The Forum and there is step-free access.

The entrance doors are 2m wide when both are open. 

The flooring is carpet and lighting varies depending on the event but is mainly LED spotlights.

Auditorium

The Auditorium is on Level -2 of The Forum and there is step-free access via the lift (see Lift information).

The entrance doors are 90cm wide.

The flooring is carpet with laminate flooring on the stage area.

Lighting varies depending on the event. There are spotlights on the stage and adjustable LED lights. There is LED lighting in the lobby area.

Seating is fold-down theatre style chairs. There is space for wheelchair users.

You can see a full 360° tour on the venue hire page.

The View

The View is on Level 1 of The Forum and there is step-free access via the lift (see Lift information).

The entrance doors are 1m wide as a single door, 2m wide double doors.

The flooring is carpet with laminate flooring by the drinks station. There is vinyl flooring in the toilet and access corridor.

There is overhead LED lighting.

There is an accessible toilet in The View. The door width is 90cm and the interior is 2.5m wide x 1.5m long

There are grab rails either side of the toilet and sink.